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Support

Get in touch

Email [email protected]. We aim to reply within one working day [to confirm]. Please include your business name — never your password.

Common questions

I can't sign in

Use "Forgot password?" on the sign-in screen. The reset email can take a few minutes; check your spam folder.

How do staff join?

The owner opens Account › Team and invite links and shares the join link or QR code for their location. Staff open it on their phone, create an account and join.

Where are my records?

Tap Records at the top of the screen. Choose a period; owners and managers can tap Export HACCP report for one spreadsheet with temperatures, deliveries, cleaning and exceptions.

The label scan didn't read something

Tap the small print on the photo to read just that part, type it, or choose "Not on pack" or "Can't read it". Hygivo never fills in a value it couldn't read clearly — a blank is safer than a guess.

The app says recording isn't switched on

Setup is open before activation; recording starts once the owner subscribes or enters a Hygivo code. Everything already recorded can always be viewed and exported.

Billing and invoices (owners)

€29.99 per location per month, VAT included. On the web, open Account › Billing and Hygivo codes to subscribe, update your card, download invoices or cancel. Billing isn't managed in the phone apps.

Leaving a workplace, closing a business, handing it over

Staff and managers: Account › Leave. Owners: Account › Hand over the business, or Close the business. Records are kept either way.

Deleting your account

See Delete your account.