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Delete your Hygivo account
LEGAL REVIEW RECOMMENDED. This page describes how account deletion works in Hygivo today.
In the app (fastest)
- Sign in to Hygivo (phone or web).
- Open Account (the person icon, top right) › Delete my account.
- Type your email address to confirm.
Your account is deleted straight away and you are signed out.
Without the app
Email [email protected] from the address you sign in with and ask for your account to be deleted. We will confirm your identity and delete it within one month.
If you own a business
Hand the business to someone else first (Account › Hand over the business). If your business is closed, contact support so its records can be dealt with under the business's retention settings.
What is deleted
- Your sign-in (email address and password). You won't be able to sign in again, and any signed-in sessions stop working.
- Your notification settings, your notifications, and your phone's registration for notifications.
- Your access to every workplace.
What may be kept, and why
Food-safety records you made stay with the business, shown as "Former staff member": temperatures, deliveries (including label photos you took), cleaning, allergen approvals and corrections. They are the business's HACCP and traceability records, which it may need to keep. Each business decides how long it keeps them (its retention settings), and they are removed after that. [TO CONFIRM with a solicitor: which of these a business must keep, and for how long.]
Next to those records the business sees “Former staff member” rather than your account.
Those records don't keep your Hygivo account: nothing in them can be used to sign in as you or to bring your account back. If you sign up again later with the same email, you start as a new person with no access to your old records.
Other records
- We keep a short record that your account was deleted (a reference number and the date — not your email or name), so we can prove it happened and redo it if a backup is ever restored.
- Security and audit records are kept for up to 24 months.
- Backups: our database backups are encrypted and rotate automatically, so a deleted account can remain in a backup until that backup expires. Backups are never used for normal access. If one is restored, your deletion is applied again.